Privacy Policy

JA Spoore Carpentry & Building is operated by Josh Spoore.

For privacy enquiries or requests concerning your personal information, please contact us using the telephone number or email address provided on our Contact page.

Depending on how you interact with us, we may collect:

• Contact details: your name, telephone number, email address and preferred contact method.
• Project information: your postcode or project address, details of the work you would like carried out, measurements and other information relevant to your enquiry.
• Photographs and attachments: images or files you choose to send to help us understand your project.
• Communications: messages and correspondence exchanged through our website, email, telephone or messaging services.
• Technical information: limited information about your browser and use of the website, where collected by our hosting provider or necessary website technologies.

Please only provide information that is relevant to your enquiry.

We may use your information to:

• Respond to enquiries and discuss potential projects.
• Arrange home visits and assess the work required.
• Prepare and provide quotations.
• Communicate about bookings, project progress and completed work.
• Deliver our services and maintain relevant business records.
• Operate, maintain and protect our website.
• Meet applicable legal, accounting and regulatory obligations.

We do not sell your personal information.

Under UK data protection law, we must have a valid lawful basis for using personal information.

Depending on the circumstances, we may rely on:

• Steps taken before entering into a contract: to respond to your request for a quotation, assess your project and arrange the next steps.
• Contractual necessity: to provide agreed services and manage our working relationship with you.
• Legal obligations: to meet applicable accounting, tax and other legal requirements.
• Legitimate interests: to manage business enquiries, maintain appropriate records, protect our website and respond to disputes, where these interests do not override your rights.

Where consent is required for a particular use of personal information, we will seek it separately.

We only share personal information where reasonably necessary for the purposes described in this policy, including with:

• Website hosting and technical service providers, where they process information on our behalf.
• Communication providers, such as email or messaging services, when you use those channels to contact us.
• Professional advisers or public authorities where required by law or necessary to establish, exercise or defend legal claims.

We do not sell your personal information to third parties.

Where you choose to contact us through WhatsApp, Facebook or Instagram, those services may process your information under their own privacy policies.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Enquiry details may be retained while we respond to your request and for a reasonable period afterwards. Information relating to completed work, invoices and business transactions may need to be retained for longer to meet legal, accounting or contractual requirements.

The applicable retention period depends on the type of information and the circumstances. When information is no longer required, we will take appropriate steps to delete it or securely dispose of it.

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

No method of electronic transmission or storage can be guaranteed to be completely secure. You should avoid sending sensitive information that is not necessary for your project.

Some third-party communication or technical service providers may process information outside the United Kingdom.

Where applicable, we will take the steps required by data protection law to ensure that any international transfer is appropriately protected.

Depending on the circumstances and the applicable legal requirements, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your information.
• Ask us to restrict certain processing.
• Object to processing carried out on the basis of legitimate interests.
• Request a copy of certain information in a portable format.
• Withdraw consent where processing is based on your consent.

These rights are subject to legal conditions and exceptions.

To exercise your rights, contact us using the details on our Contact page. We may need to verify your identity before responding.

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office (ICO).

Website: https://ico.org.uk/

Our website may contain links to third-party websites and services. We are not responsible for their privacy practices or content.

We recommend reviewing the relevant privacy policy before providing personal information to another service.

We may update this policy when our business practices, website functionality or legal obligations change.

The latest revision date will appear at the top of this page.